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Ambulance transport enquiries
Discuss a potential ambulance requirement, location and timing with our team.
VIVACITY / PATIENT TRANSPORT SUPPORT
The next step in care, made clearer.
Need help arranging ambulance transport or understanding your options? Get in touch with our hospital team for guidance on the next step.
PATIENT TRANSPORT
A clear path to the care you need.
Our team can help you discuss a transport request and what information to have ready.
Call to discuss arrangements and availability
HOW WE CAN HELP
Support for the journey to care.
Every patient’s situation is different. Contact the team so the right next steps can be discussed.
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Hospital transfer coordination
Ask what information may be needed when organising a patient transfer.
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Care-aware travel planning
Share patient mobility or assistance needs so your request can be reviewed appropriately.
EXPLORE TRANSPORT OPTIONS
Ambulance support, shaped around each journey.
Different journeys call for different arrangements. Tell us what is needed and our team can discuss the available options.
Basic Life Support (BLS)
Discuss a planned transfer or a journey where basic patient assistance may be needed.
- Transfer planning
- Patient assistance needs
- First-aid requirements
- Oxygen needs to discuss
Advanced Life Support (ALS)
Speak with our team about transport requests involving advanced clinical support requirements.
- Clinical escort requirements
- Monitoring needs
- Specialist equipment discussion
- Availability confirmation
Neonatal Ambulance
Discuss the particular transport arrangements and clinical needs of a newborn or infant.
- Newborn transfer planning
- Incubator requirements
- Specialist escort needs
- Transport coordination
HOW TO REQUEST
Simple steps. Clear communication.
A short conversation helps our team understand the situation before any arrangement is confirmed.
Call for assistanceContact our team
Call to explain where the patient is and where they need to go.
Share the essentials
Tell us the preferred time, pickup location and any assistance needs.
Review the options
Our team will discuss availability and any applicable next steps.
Confirm arrangements
Proceed only after the relevant details have been confirmed directly.
BEFORE YOU CALL
A few details help us guide you.
Have the information you know ready; if something is uncertain, tell our team during the call.
If someone needs urgent medical attention, do not wait to submit an online request. Call emergency services immediately.
Pickup and destination
Current location, destination and a reachable contact person.
Patient assistance needs
Mention mobility limitations or other transport-related considerations.
Preferred time
Let us know whether the request is planned or time-sensitive.
Relevant documents
Keep referral or transfer papers available, if you have them.
Good to know before arranging transport.
A few practical answers before you contact our team.
Can I arrange ambulance transport through this page?
Use the phone link to speak with our team. Availability and arrangements need direct confirmation.
What details should I have ready?
A pickup point, destination, callback number, preferred time and any assistance requirements are helpful.
Can I request a hospital transfer?
Call our team and explain the transfer requirement. They can advise what information is needed and whether arrangements are available.
What should I do in a medical emergency?
Call your local emergency number immediately. Do not wait for a website response.
LET US GUIDE YOU
Speak with our teamNeed help planning the next move?
Speak with Vivacity about transport arrangements, the patient’s needs and the information to prepare.