01
Urgent assessment enquiries
Ask where to present for an urgent assessment and what details to share before arrival.
- Describe the concern
- Share your current location
- Confirm the next step
VIVACITY / EMERGENCY CARE
When every moment matters, know where to turn.
Find the right contact point, learn what to prepare, and speak directly with our hospital team about urgent care needs.
IMMEDIATE HELP
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Is someone in immediate danger?
Call your local emergency number immediately. Do not wait for a website form or online response.
A clear route to the help you need.
Different situations need different responses. Speak with the team about the support available for your situation.
02
Hospital care coordination
Discuss an urgent hospital visit or a transfer requirement directly with our team.
- Hospital arrival details
- Existing medical documents
- Accompanying contact person
03
Transport guidance
Ask how to discuss transport arrangements when a patient needs assistance travelling to care.
- Pickup and destination
- Assistance requirements
- Availability confirmation
What happens when you reach us.
The hospital team will guide the next steps according to the patient’s needs and the services available at the time.
Make contact
Call ahead when it is safe and appropriate. Give the team a brief description of the situation.
Reach the hospital
Follow the directions provided and let the reception or relevant team know why you have arrived.
Share essential details
Provide the patient’s information and any relevant records you have available.
Follow clinical guidance
The care team will advise on assessment, next steps and any further arrangements.
Useful information to have ready.
Bring what is available. Never delay urgent care to search for a document.
Patient details
Name, age and a reachable contact number, if known.
Relevant records
Prescriptions, reports and recent discharge notes, if available.
Current concerns
Share symptoms, timing and any known care requirements with the team.
Location & travel
Know your current location and how to reach the hospital.
Do not postpone an emergency visit because paperwork is missing.
A few things worth knowing.
For details specific to your situation, speak directly with the hospital.
Should I use the website during a life-threatening emergency?
No. Call your local emergency number immediately. A website cannot dispatch emergency services or assess the patient.
Can I contact the hospital before arriving?
Yes. Use the verified contact number displayed on this page to speak to the hospital team and ask about the appropriate next step.
What documents should I bring?
Bring relevant reports, prescriptions and identification if readily available. Never delay urgent care to collect paperwork.
Can I discuss ambulance transport?
You can ask the hospital team about transport enquiries. Any arrangements, clinical staffing and availability must be confirmed directly.
CONTACT VIVACITY
View Contact UsNeed help deciding the next step?
Speak with our team for hospital contact details, arrival guidance and assistance enquiries.